Crystal FAQs
When do you invoice for website purchases?
Website purchases are immediate through GoDaddy or the built-in link to PayPal, and you can also find a discount coupon for additional savings. Don't miss out on Substack Live Shows for exclusive offers!
When do you invoice for Substack Live Shows?
Invoices for the weekend live shows on Substack are sent out on Mondays and/or Tuesdays. If you make any website purchases during this time, you have 48 hours from the date of invoice to pay your invoice in full. Don't forget to check for any available discount coupons to use!
What if I don't pay my Substack Live Show invoice in 48 hours?
If you don't pay your live show invoice for the Substack Live Shows on time, you will be sent a reminder. If you still don't pay and do not contact us regarding any mitigating circumstances, your items will immediately be returned to inventory. Remember, you can use a discount coupon for future website purchases to save on your next transaction.
How do I apply a discount coupon for a website purchase?
You can enter the discount coupon at checkout for website purchases to take advantage of our Substack Live Shows specials.
When do you ship?
Parcels are shipped once per calendar week, on Saturdays. Customers can also take advantage of a discount coupon when making website purchases, especially during our Substack Live Shows.
Can I insure my package for its full retail value?
Packages for all website purchases are automatically insured up to $100, and any refunds for damages will only be issued up to this insured value based on the item's retail cost. We strongly encourage you to insure your order up to its retail value for added protection. Additional insurance may be purchased at the rates listed on the Shipping page. For customers taking advantage of a discount coupon, please ensure your coverage reflects the total value of your order. For further details, please see our Terms & Conditions.